FAQ

Welcome to the Caperata FAQ! Below are answers to some of the most common questions we receive. If you don't find what you're looking for, please feel free to contact us.

1. What payment methods do you accept?

We accept the following payment methods:

Credit and Debit Cards (Visa, MasterCard, American Express, Discover, etc.)
PayPal
Apple Pay
Google Pay

All payments are securely processed using encrypted methods to ensure your information is protected.

2. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can track your order through the carrier’s website or directly from your account on our website.

3. How do I return an item?

We offer a 30-day free return policy for your convenience. To initiate a return:

Ensure the item is unused and in its original condition with tags and packaging intact.
Contact our customer support via email at caperata6@gmail.com or through our Live Chat.

Once we receive your return, we will process your refund within 5-7 business days.

4. How long will it take for my order to arrive?

Processing & Handling Time: 1–2 business days
Estimated Delivery Time: 4–6 business days for Australia.
Note: Delivery times may vary depending on customs, weather, or carrier delays.

5. Do you offer exchanges?

We currently do not offer direct exchanges. If you need a different item, please return your order for a refund and place a new order.

6. Can I change or cancel my order after it’s been placed?

Once your order is confirmed and payment is processed, we begin processing your items for shipment. Unfortunately, we are unable to modify or cancel orders once they have been placed. If you need assistance with an issue, please contact us immediately, and we’ll do our best to assist you.

7. Is shipping free?

Yes! Standard shipping is completely free on all orders within Australia.

8. What if my item is damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will resolve the issue quickly at no cost to you.

9. How can I contact customer support?

For any questions or issues, you can reach us via:

Email: caperata6@gmail.com
Phone: +61480890121
Live Chat: Available on our website (Preferred method)

10. Do you ship internationally?

Currently, we ship to Australia only. We hope to expand our shipping regions in the future!